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Frequently Asked Questions
Frequently Asked Questions
Have a question? See if we already answered it in this section.
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25 articles in this collection
Written by
John Young
and
Chris Ware
Troubleshooting Cryptosheets Excel Issues - Additional Microsoft Resources
Find official Microsoft support documentation quickly for specific errors and issues
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Written by
Chris Ware
Updated over a week ago
Refresh your Cryptosheets Add-in
How to quickly refresh your add-in from the Excel or Googlesheets menu
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Written by
Chris Ware
Updated over a week ago
Help us help you with feedback and reviews
Users who post reviews in the Microsoft or Google stores automatically get access to preview features, discounted upgrades and more
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Written by
Chris Ware
Updated over a week ago
Basics
How do I reset my account password?
Instructions on how to reset your account password from Excel or the Web
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Written by
Chris Ware
Updated over a week ago
Adding data providers & API Keys
Adding & Activating Crypto API Data Providers to Your Cryptosheets Integrations
How to activate and use API provider integrations in your user profile by connecting any API account in 30 seconds
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Written by
Chris Ware
Updated over a week ago
Accounts and billing
You have been disabled due to excessive usage or errors
What happened? 👉 what to do if you get an email that you've been disabled
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Written by
Chris Ware
Updated over a week ago
What Constitutes a "Request" for my Monthly Subscription Quota?
Learn how your Cryptosheets subscription is measured and how to monitor it anytime in real time
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Written by
Chris Ware
Updated over a week ago
How can I upgrade my subscription plan?
Instructions on upgrading from the free forever plan to paid pricing tiers
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Written by
Chris Ware
Updated over a week ago
See Your Subscription Usage in Real Time
Quickly see your account request usage relative to your subscription limit any time inside the add-in
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Written by
Chris Ware
Updated over a week ago
When will I be billed?
Information on billing cycles
Written by
John Young
Updated over a week ago
What forms of payment do you accept?
Details of payment forms accepted through Cryptosheets
Written by
John Young
Updated over a week ago
What happens when my subscription expires?
Details on subscription expirations
Written by
John Young
Updated over a week ago
How secure is my payment info?
Information on security of account and payment information
Written by
John Young
Updated over a week ago
Troubleshooting
Formula Syntax for International Users
Some international users may need to substitute commas "," in custom functions with semicolons ";" which is easy to do in the API console
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Written by
Chris Ware
Updated over a week ago
Download & Update your Excel Desktop Version to Excel for Office 365
You may already have a 365 license, but also another existing license for an Excel version like 2019 Retail license on your desktop machine
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Written by
Chris Ware
Updated over a week ago
Troubleshooting a Blank Side Panel in Googlesheets
Troubleshooting Blank Side Panel in Googlesheets
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Written by
Chris Ware
Updated over a week ago
International Syntax for Custom Functions
Learn how to use the list separator feature in the Cryptosheets API Console Query Builder
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Written by
Chris Ware
Updated over a week ago
My add-in seems to be outdated from what is in the store...what is going on?
Caching in Excel can cause version issues in Office add-ins
Written by
John Young
Updated over a week ago
Side panel is giving a white or blank screen
Troubleshooting Cryptosheets when it gives you a white or blank screen
Written by
John Young
Updated over a week ago
Troubleshooting Custom Functions
Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template
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Written by
Chris Ware
Updated over a week ago
Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors
Learn how to clear your cache to resolve these and similar or related issues
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Written by
Chris Ware
Updated over a week ago
The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?
Find out how to resize the window, and snap it back into place.
Written by
John Young
Updated over a week ago
Troubleshooting Cryptosheets Install in Googlesheets
Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets
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Written by
Chris Ware
Updated over a week ago
Cryptosheets is running really slow...how do I fix it?
Written by
John Young
Updated over a week ago
My add-in is stuck in a "Loading" loop...how do I fix it?
Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in
Written by
John Young
Updated over a week ago