Frequently Asked Questions

Have a question? See if we already answered it in this section.

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21 articles in this collection
Written by John Young and Chris Ware
Troubleshooting

International Syntax for Custom Functions

Learn how to use the list separator feature in the Cryptosheets API Console Query Builder
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Written by Chris Ware
Updated over a week ago

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins
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Written by John Young
Updated over a week ago

Side panel is giving a white or blank screen

Troubleshooting Cryptosheets when it gives you a white or blank screen
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Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template
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Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues
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Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.
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Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets
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Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

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Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in
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Written by John Young
Updated over a week ago