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Frequently Asked Questions

Frequently Asked Questions

Have a question? See if we already answered it in this section.

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16 articles in this collection
Written by John Young and Chris Ware

Refresh your Cryptosheets Add-in

How to quickly refresh your add-in from the Excel or Googlesheets menu
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Written by Chris Ware
Updated over a week ago

Help us help you with feedback and reviews

Users who post reviews in the Microsoft or Google stores automatically get access to preview features, discounted upgrades and more
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Written by Chris Ware
Updated over a week ago
Basics

How do I reset my account password?

Instructions on how to reset your account password from Excel or the Web
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Written by Chris Ware
Updated over a week ago
Accounts and billing

How can I upgrade my subscription plan?

Instructions on upgrading from the free forever plan to paid pricing tiers
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Written by Chris Ware
Updated over a week ago

See Your Subscription Usage in Real Time

Quickly see your account request usage relative to your subscription limit any time inside the add-in
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Written by Chris Ware
Updated over a week ago

When will I be billed?

Information on billing cycles
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Written by John Young
Updated over a week ago

What forms of payment do you accept?

Details of payment forms accepted through Cryptosheets
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Written by John Young
Updated over a week ago

What happens when my subscription expires?

Details on subscription expirations
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Written by John Young
Updated over a week ago

How secure is my payment info?

Information on security of account and payment information
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Written by John Young
Updated over a week ago
Troubleshooting

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins
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Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template
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Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues
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Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.
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Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets
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Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

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Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in
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Written by John Young
Updated over a week ago