Frequently Asked Questions | Cryptosheets Help Center

Troubleshooting Cryptosheets Excel Issues - Additional Microsoft Resources

Refresh your Cryptosheets Add-in

How to quickly refresh your add-in from the Excel or Googlesheets menu

Written by Chris Ware
Updated over a week ago

Help us help you with feedback and reviews

Users who post reviews in the Microsoft or Google stores automatically get access to preview features, discounted upgrades and more

C

Written by Chris Ware
Updated over a week ago

Basics

How do I reset my account password?

Instructions on how to reset your account password from Excel or the Web

C

Written by Chris Ware
Updated over a week ago

Adding data providers & API Keys

Adding & Activating Crypto API Data Providers to Your Cryptosheets Integrations

How to activate and use API provider integrations in your user profile by connecting any API account in 30 seconds

C

Written by Chris Ware
Updated over a week ago

Accounts and billing

You have been disabled due to excessive usage or errors

What happened? 👉 what to do if you get an email that you've been disabled

C

Written by Chris Ware
Updated over a week ago

What Constitutes a "Request" for my Monthly Subscription Quota?

Learn how your Cryptosheets subscription is measured and how to monitor it anytime in real time

C

Written by Chris Ware
Updated over a week ago

How can I upgrade my subscription plan?

Instructions on upgrading from the free forever plan to paid pricing tiers

C

Written by Chris Ware
Updated over a week ago

See Your Subscription Usage in Real Time

Quickly see your account request usage relative to your subscription limit any time inside the add-in

C

Written by Chris Ware
Updated over a week ago

When will I be billed?

Information on billing cycles

Written by John Young
Updated over a week ago

What forms of payment do you accept?

Details of payment forms accepted through Cryptosheets

Written by John Young
Updated over a week ago

What happens when my subscription expires?

Details on subscription expirations

Written by John Young
Updated over a week ago

How secure is my payment info?

Information on security of account and payment information

Written by John Young
Updated over a week ago

Troubleshooting

Download & Update your Excel Desktop Version to Excel for Office 365

You may already have a 365 license, but also another existing license for an Excel version like 2019 Retail license on your desktop machine

C

Written by Chris Ware
Updated over a week ago

Troubleshooting a Blank Side Panel in Googlesheets

Troubleshooting Blank Side Panel in Googlesheets

C

Written by Chris Ware
Updated over a week ago

International Syntax for Custom Functions

Learn how to use the list separator feature in the Cryptosheets API Console Query Builder

C

Written by Chris Ware
Updated over a week ago

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins

Written by John Young
Updated over a week ago

Side panel is giving a white or blank screen

Troubleshooting Cryptosheets when it gives you a white or blank screen

Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template

C

Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues

C

Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.

Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets

C

Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in

Written by John Young
Updated over a week ago