Frequently Asked Questions

Have a question? See if we already answered it in this section.

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32 articles in this collection
Written by John Young and Chris Ware
Accounts and billing

Downgrade or Cancel Your Cryptosheets Subscription

If you need to it's easy to adjust your subscription level(s) from the WebApp & inside Excel or Google Sheets and just takes a few seconds
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Written by Chris Ware
Updated over a week ago

You have been disabled due to excessive usage or errors

What happened? 👉 what to do if you get an email that you've been disabled
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Written by Chris Ware
Updated over a week ago

What Constitutes a "Request" for my Monthly Subscription Quota?

Learn how your Cryptosheets subscription is measured and how to monitor it anytime in real time
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Written by Chris Ware
Updated over a week ago

How can I upgrade my subscription plan?

Instructions on upgrading from the free forever plan to paid pricing tiers
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Written by Chris Ware
Updated over a week ago

See Your Subscription Usage in Real Time

Quickly see your account request usage relative to your subscription limit any time inside the add-in
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Written by Chris Ware
Updated over a week ago

When will I be billed?

Information on billing cycles
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Written by John Young
Updated over a week ago

What forms of payment do you accept?

Details of payment forms accepted through Cryptosheets
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Written by John Young
Updated over a week ago

What happens when my subscription expires?

Details on subscription expirations
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Written by John Young
Updated over a week ago

How secure is my payment info?

Information on security of account and payment information
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Written by John Young
Updated over a week ago
Troubleshooting

Unintended Automatic Data & Custom Function Formula Refresh Errors

Volatile formulas like =NOW, =TODAY, inserting columns, rows, auto/saving workbooks with auto-recalculate features & more common causes
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Written by Chris Ware
Updated over a week ago

Cryptosheets Supported Platforms for Custom Functions

Cryptosheets Custom Functions (aka formulas) require a Microsoft Excel 365 subscription but you can still use the add-in or Google Sheets
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Written by Chris Ware
Updated over a week ago

How to Remove or Uninstall the Cryptosheets add-in

If you need to it's easy to uninstall Cryptosheets from Excel or Google Sheets and just takes a few seconds
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Written by Chris Ware
Updated over a week ago

Formula Syntax for International Users

Some international users may need to substitute commas "," in custom functions with semicolons ";" which is easy to do in the API console
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Written by Chris Ware
Updated over a week ago

Download & Update your Excel Desktop Version to Excel for Office 365

You may already have a 365 license, but also another existing license for an Excel version like 2019 Retail license on your desktop machine
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Written by Chris Ware
Updated over a week ago

Troubleshooting a Blank Side Panel in Googlesheets

Troubleshooting Blank Side Panel in Googlesheets
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Written by Chris Ware
Updated over a week ago

International Syntax for Custom Functions

Learn how to use the list separator feature in the Cryptosheets API Console Query Builder
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Written by Chris Ware
Updated over a week ago

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins
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Written by John Young
Updated over a week ago

Side panel is giving a white or blank screen

Troubleshooting Cryptosheets when it gives you a white or blank screen
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Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template
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Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues
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Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.
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Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets
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Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

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Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in
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Written by John Young
Updated over a week ago