Frequently Asked Questions
Have a question? See if we already answered it in this section.
By Chris and 1 other2 authors35 articles
Update Your Excel Version for Windows
Microsoft Office - Ending Support of Excel 2010, 2016 & 2019
Ethereum (ETH) Gas Price Unit Conversion Calculator
How to Update Excel for Mac/OSX/iOS Apple
Use the STATUS function to run a quick diagnostic or check your subscription quota
Troubleshooting Cryptosheets Excel Issues - Additional Microsoft Resources
Refresh your Cryptosheets Add-in
Help us help you with feedback and reviews
Downgrade or Cancel Your Cryptosheets Subscription
You have been disabled due to excessive usage or errors
What Constitutes a "Request" for my Monthly Subscription Quota?
How can I upgrade my subscription plan?
See Your Subscription Usage in Real Time
When will I be billed?
What forms of payment do you accept?
What happens when my subscription expires?
How secure is my payment info?
Troubleshooting "Unable to Login. Reason: Failed to fetch" in Google Sheets
Unintended Automatic Data & Custom Function Formula Refresh Errors
Cryptosheets Supported Platforms for Custom Functions
How to Remove or Uninstall the Cryptosheets add-in
Formula Syntax for International Users
Download & Update your Excel Desktop Version to Excel for Office 365
Troubleshooting a Blank Side Panel in Googlesheets
International Syntax for Custom Functions
My add-in seems to be outdated from what is in the store...what is going on?
Side panel is giving a white or blank screen
Troubleshooting Custom Functions
Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors
The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?
Troubleshooting Cryptosheets Install in Googlesheets
Cryptosheets is running really slow...how do I fix it?
My add-in is stuck in a "Loading" loop...how do I fix it?