Frequently Asked Questions

How to Update Excel for Mac/OSX/iOS Apple

You can use all the features of Cryptosheets in Excel for Mac OSX, make sure you're updated and have the required version installed

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Written by Chris Ware
Updated over a week ago

Use the STATUS function to run a quick diagnostic or check your subscription quota

The CS.STATUS or CSSTATUS function is one of easiest, quickest ways to check your current connection and subscription quota.

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Written by Chris Ware
Updated over a week ago

Troubleshooting Cryptosheets Excel Issues - Additional Microsoft Resources

Find official Microsoft support documentation quickly for specific errors and issues

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Written by Chris Ware
Updated over a week ago

Refresh your Cryptosheets Add-in

How to quickly refresh your add-in from the Excel or Googlesheets menu

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Written by Chris Ware
Updated over a week ago

Help us help you with feedback and reviews

Users who post reviews in the Microsoft or Google stores automatically get access to preview features, discounted upgrades and more

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Written by Chris Ware
Updated over a week ago

How do I reset my account password?

Instructions on how to reset your account password from Excel or the Web

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Written by Chris Ware
Updated over a week ago

Adding & Activating Crypto API Data Providers to Your Cryptosheets Integrations

How to activate and use API provider integrations in your user profile by connecting any API account in 30 seconds

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Written by Chris Ware
Updated over a week ago

You have been disabled due to excessive usage or errors

What happened? 👉 what to do if you get an email that you've been disabled

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Written by Chris Ware
Updated this week

What Constitutes a "Request" for my Monthly Subscription Quota?

Learn how your Cryptosheets subscription is measured and how to monitor it anytime in real time

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Written by Chris Ware
Updated over a week ago

How can I upgrade my subscription plan?

Instructions on upgrading from the free forever plan to paid pricing tiers

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Written by Chris Ware
Updated over a week ago

See Your Subscription Usage in Real Time

Quickly see your account request usage relative to your subscription limit any time inside the add-in

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Written by Chris Ware
Updated over a week ago

When will I be billed?

Information on billing cycles

Written by John Young
Updated over a week ago

What forms of payment do you accept?

Details of payment forms accepted through Cryptosheets

Written by John Young
Updated over a week ago

What happens when my subscription expires?

Details on subscription expirations

Written by John Young
Updated over a week ago

How secure is my payment info?

Information on security of account and payment information

Written by John Young
Updated over a week ago

Cryptosheets Supported Platforms for Custom Functions

Cryptosheets Custom Functions (aka formulas) require a Microsoft Excel 365 subscription but you can still use the add-in or Google Sheets

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Written by Chris Ware
Updated over a week ago

How to Remove or Uninstall the Cryptosheets add-in

If you need to it's easy to uninstall Cryptosheets from Excel or Google Sheets and just takes a few seconds

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Written by Chris Ware
Updated over a week ago

Formula Syntax for International Users

Some international users may need to substitute commas "," in custom functions with semicolons ";" which is easy to do in the API console

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Written by Chris Ware
Updated over a week ago

Download & Update your Excel Desktop Version to Excel for Office 365

You may already have a 365 license, but also another existing license for an Excel version like 2019 Retail license on your desktop machine

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Written by Chris Ware
Updated over a week ago

Troubleshooting a Blank Side Panel in Googlesheets

Troubleshooting Blank Side Panel in Googlesheets

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Written by Chris Ware
Updated over a week ago

International Syntax for Custom Functions

Learn how to use the list separator feature in the Cryptosheets API Console Query Builder

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Written by Chris Ware
Updated over a week ago

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins

Written by John Young
Updated over a week ago

Side panel is giving a white or blank screen

Troubleshooting Cryptosheets when it gives you a white or blank screen

Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template

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Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues

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Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.

Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets

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Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in

Written by John Young
Updated over a week ago