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Frequently Asked Questions

Frequently Asked Questions

Have a question? See if we already answered it in this section.

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15 articles in this collection
Written by John Young and Chris Ware

Help us help you with feedback and reviews

Users who post reviews in the Microsoft or Google stores automatically get access to preview features, discounted upgrades and more
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Written by Chris Ware
Updated this week
Basics

How do I reset my account password?

Instructions on how to reset your account password from Excel or the Web
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Written by Chris Ware
Updated over a week ago
Accounts and billing

How can I upgrade my subscription plan?

Instructions on upgrading from the free forever plan to paid pricing tiers
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Written by Chris Ware
Updated this week

See Your Subscription Usage in Real Time

Quickly see your account request usage relative to your subscription limit any time inside the add-in
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Written by Chris Ware
Updated this week

When will I be billed?

Information on billing cycles
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Written by John Young
Updated over a week ago

What forms of payment do you accept?

Details of payment forms accepted through Cryptosheets
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Written by John Young
Updated over a week ago

What happens when my subscription expires?

Details on subscription expirations
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Written by John Young
Updated over a week ago

How secure is my payment info?

Information on security of account and payment information
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Written by John Young
Updated over a week ago
Troubleshooting

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins
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Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template
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Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues
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Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.
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Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets
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Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

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Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in
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Written by John Young
Updated over a week ago