Frequently Asked Questions

Have a question? See if we already answered it in this section.

22 articles in this collection
Written by John Young and Chris Ware

Troubleshooting Cryptosheets Excel Issues - Additional Microsoft Resources

Find official Microsoft support documentation quickly for specific errors and issues

Written by Chris Ware
Updated over a week ago

Refresh your Cryptosheets Add-in

How to quickly refresh your add-in from the Excel or Googlesheets menu

Written by Chris Ware
Updated over a week ago

Help us help you with feedback and reviews

Users who post reviews in the Microsoft or Google stores automatically get access to preview features, discounted upgrades and more

Written by Chris Ware
Updated over a week ago

Basics

How do I reset my account password?

Instructions on how to reset your account password from Excel or the Web

Written by Chris Ware
Updated over a week ago

Accounts and billing

You have been disabled due to excessive usage or errors

What happened? 👉 what to do if you get an email that you've been disabled

Written by Chris Ware
Updated over a week ago

What Constitutes a "Request" for my Monthly Subscription Quota?

Learn how your Cryptosheets subscription is measured and how to monitor it anytime in real time

Written by Chris Ware
Updated over a week ago

How can I upgrade my subscription plan?

Instructions on upgrading from the free forever plan to paid pricing tiers

Written by Chris Ware
Updated over a week ago

See Your Subscription Usage in Real Time

Quickly see your account request usage relative to your subscription limit any time inside the add-in

Written by Chris Ware
Updated over a week ago

When will I be billed?

Information on billing cycles

Written by John Young
Updated over a week ago

What forms of payment do you accept?

Details of payment forms accepted through Cryptosheets

Written by John Young
Updated over a week ago

What happens when my subscription expires?

Details on subscription expirations

Written by John Young
Updated over a week ago

How secure is my payment info?

Information on security of account and payment information

Written by John Young
Updated over a week ago

Troubleshooting

Troubleshooting a Blank Side Panel in Googlesheets

Troubleshooting Blank Side Panel in Googlesheets

Written by Chris Ware
Updated over a week ago

International Syntax for Custom Functions

Learn how to use the list separator feature in the Cryptosheets API Console Query Builder

Written by Chris Ware
Updated over a week ago

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins

Written by John Young
Updated over a week ago

Side panel is giving a white or blank screen

Troubleshooting Cryptosheets when it gives you a white or blank screen

Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template

Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues

Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.

Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets

Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in

Written by John Young
Updated over a week ago