Group 65Go to Cryptosheets
All Collections
Frequently Asked Questions

Frequently Asked Questions

Have a question? See if we already answered it in this section.

John Young avatar C
18 articles in this collection
Written by John Young and Chris Ware

Troubleshooting Cryptosheets Excel Issues - Additional Microsoft Resources

Find official Microsoft support documentation quickly for specific errors and issues
C
Written by Chris Ware
Updated over a week ago

Refresh your Cryptosheets Add-in

How to quickly refresh your add-in from the Excel or Googlesheets menu
C
Written by Chris Ware
Updated over a week ago

Help us help you with feedback and reviews

Users who post reviews in the Microsoft or Google stores automatically get access to preview features, discounted upgrades and more
C
Written by Chris Ware
Updated over a week ago
Basics

How do I reset my account password?

Instructions on how to reset your account password from Excel or the Web
C
Written by Chris Ware
Updated over a week ago
Accounts and billing

How can I upgrade my subscription plan?

Instructions on upgrading from the free forever plan to paid pricing tiers
C
Written by Chris Ware
Updated over a week ago

See Your Subscription Usage in Real Time

Quickly see your account request usage relative to your subscription limit any time inside the add-in
C
Written by Chris Ware
Updated over a week ago

When will I be billed?

Information on billing cycles
John Young avatar
Written by John Young
Updated over a week ago

What forms of payment do you accept?

Details of payment forms accepted through Cryptosheets
John Young avatar
Written by John Young
Updated over a week ago

What happens when my subscription expires?

Details on subscription expirations
John Young avatar
Written by John Young
Updated over a week ago

How secure is my payment info?

Information on security of account and payment information
John Young avatar
Written by John Young
Updated over a week ago
Troubleshooting

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins
John Young avatar
Written by John Young
Updated over a week ago

Side panel is giving a white or blank screen

Troubleshooting Cryptosheets when it gives you a white or blank screen
John Young avatar
Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template
C
Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues
C
Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.
John Young avatar
Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets
C
Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

John Young avatar
Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in
John Young avatar
Written by John Young
Updated over a week ago