Frequently Asked Questions

Have a question? See if we already answered it in this section.

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22 articles in this collection
Written by John Young and Chris Ware
Troubleshooting

Troubleshooting a Blank Side Panel in Googlesheets

Troubleshooting Blank Side Panel in Googlesheets
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Written by Chris Ware
Updated over a week ago

International Syntax for Custom Functions

Learn how to use the list separator feature in the Cryptosheets API Console Query Builder
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Written by Chris Ware
Updated over a week ago

My add-in seems to be outdated from what is in the store...what is going on?

Caching in Excel can cause version issues in Office add-ins
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Written by John Young
Updated over a week ago

Side panel is giving a white or blank screen

Troubleshooting Cryptosheets when it gives you a white or blank screen
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Written by John Young
Updated over a week ago

Troubleshooting Custom Functions

Custom functions can behave differently depending on your local system software and Office or Excel version and if you're using a template
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Written by Chris Ware
Updated over a week ago

Troubleshooting 'Cannot log in' or 'You are not logged in' and other Login errors

Learn how to clear your cache to resolve these and similar or related issues
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Written by Chris Ware
Updated over a week ago

The Cryptosheets dashboard is blocking my spreadsheet...how do I move it?

Find out how to resize the window, and snap it back into place.
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Written by John Young
Updated over a week ago

Troubleshooting Cryptosheets Install in Googlesheets

Troubleshooting Cryptosheets Installation from the GSuite AppStore for Googlesheets
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Written by Chris Ware
Updated over a week ago

Cryptosheets is running really slow...how do I fix it?

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Written by John Young
Updated over a week ago

My add-in is stuck in a "Loading" loop...how do I fix it?

Tutorial that shows how to fix a "Loading" loop in the Cryptosheets add-in
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Written by John Young
Updated over a week ago