IMPORTANT - please make sure to use our built in Intercom chat support to ask for help with any errors, issues or otherwise before you downgrade or cancel! (Just click the round green icon in the bottom lower right of any Cryptosheets screen)
👉 If there's anything we can do to help resolve an issue you've had please don't hesitate to let us know we're always happy to help!
To cancel your paid subscription and/or downgrade your subscription tier:
Go to your
1,000option from the drop down menu (which is the FREE FOREVER subscription)
To remove the Excel add-in, all you need to do is:
My add ins
3x little dotsupper right hand of Cryptosheets icon
TIP Consider Trying Cryptosheets for Google Sheets!
Consider Trying Cryptosheets for Google Sheets!
Not having the required version(s) of Excel can be frustrating & Microsoft unfortunately has not made it easy for users to intuitively update & upgrade yet
⚠️ If you're not able to upgrade or use Excel with a Microsoft Office 365 subscription (they do have a 30 day free trial we strongly encourage for testing Cryptosheets)
To remove the Google Sheets add-in, all you need to do is:
Click the dots in the upper right hand of the Cryptosheets add-on to expand the menu
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