Side panel is giving a white or blank screen

The Problem

👉 When clicking the Cryptosheets side panel, it gives me a white screen:

The Solution

👉 Most of the time this is caused by an out-of-date Office 365 or Windows version.

• Windows 10 ver. >= 1903 / Office 365 ver >= 16.0.116291

How to check which version of Windows you're running

1. Click the Start button
2. Type "winver" in the search box and press Enter

3. You should see the About Windows box with your Windows version information.

How to check which version of Excel you're running

https://support.office.com/en-us/article/about-office-what-version-of-office-am-i-using-932788b8-a3ce-44bf-bb09-e334518b8b19

Additional Resources

For Microsoft Excel

• Web browsers used by add-ins: https://docs.microsoft.com/en-us/office/dev/add-ins/concepts/browsers-used-by-office-web-add-ins
• Office versions and requirement sets: https://docs.microsoft.com/en-us/office/dev/add-ins/develop/office-versions-and-requirement-sets
• How to check your Office version: https://docs.microsoft.com/en-us/office/dev/add-ins/develop/office-versions-and-requirement-sets#how-to-check-your-office-version
• Install the latest version of Office: https://docs.microsoft.com/en-us/office/dev/add-ins/develop/install-latest-office-version
• Custom Function Requirements: https://docs.microsoft.com/en-us/office/dev/add-ins/excel/custom-functions-architecture
• Official Excel Blog: https://techcommunity.microsoft.com/t5/Excel-Blog/bg-p/ExcelBlog
• Excel for the Web: https://docs.microsoft.com/en-us/office365/servicedescriptions/office-online-service-description/excel-online
• Excel features desktop vs. Web: https://support.office.com/en-us/article/differences-between-using-a-workbook-in-the-browser-and-in-excel-f0dc28ed-b85d-4e1d-be6d-5878005db3b6?ui=en-US&rs=en-US&ad=US
• Share & embed Excel on a web page (like Googlesheets) https://support.office.com/en-us/article/share-it-embed-an-excel-workbook-on-your-web-page-or-blog-from-onedrive-804e1845-5662-487e-9b38-f96307144081?ocmsassetID=HA102029502&CorrelationId=9db27f15-5454-46bc-a67d-957c3816a552&ui=en-US&rs=en-US&ad=US
• Microsoft Excel Official Help Center: https://support.office.com/en-us/excel

For Microsoft Office

• Searchable Roadmap: https://www.microsoft.com/en-us/microsoft-365/roadmap?
• Update history for Microsoft Office 365: https://docs.microsoft.com/en-us/officeupdates/update-history-office365-proplus-by-date
• Overview of Office 365 update channels: https://docs.microsoft.com/en-us/DeployOffice/overview-of-update-channels-for-office-365-proplus
• When do I get new Office features? https://support.office.com/en-us/article/when-do-i-get-the-newest-features-in-for-office-365-da36192c-58b9-4bc9-8d51-bb6eed468516

TAGS: blank, white, empty, panel, nothing, you are not logged in, broken, hang, cant, freeze, freezing, frozen, loading, stuck, refresh