The Problem

👉 When clicking the Cryptosheets side panel, it gives me a white screen:

The Solution

👉 Most of the time this is caused by an out-of-date Office 365 or Windows version.

  • Windows 10 ver. >= 1903 / Office 365 ver >= 16.0.116291

How to check which version of Windows you're running

  1. Click the Start button

  2. Type "winver" in the search box and press Enter

3. You should see the About Windows box with your Windows version information.

How to check which version of Excel you're running

Additional Resources

For Microsoft Excel

For Microsoft Office

TAGS: blank, white, empty, panel, nothing, you are not logged in, broken, hang, cant, freeze, freezing, frozen, loading, stuck, refresh

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