All Collections
Frequently Asked Questions
Troubleshooting
Troubleshooting "Unable to Login. Reason: Failed to fetch" in Google Sheets
Troubleshooting "Unable to Login. Reason: Failed to fetch" in Google Sheets

πŸ‘‰ Follow these quick steps to clear your local cache and reauthenticate for logging into Cryptosheets for Google Sheets

C
Written by Chris Ware
Updated over a week ago
  1. Right-click inside the Cryptosheets side panel and select refresh (or reload)

  2. Go to the Add-ons menu

  3. Select Cryptosheets > Launch Sidebar (this may take a few seconds to appear)

  4. Log in to the Cryptosheets side panel (by clicking log in)

  5. Then in cell A1 of a blank worksheet tab type in =CSSTATUS() and wait for the formula to return your user data
    β€‹πŸ‘‰ If the formula returns correctly but the side panel is still loading = you're good to go!

  6. TIP: sometimes the side panel authentication can lag the custom function (aka formula) log in response

  7. If you're still having issues try the above steps again but use a fresh Google Chrome incognito browser window and the F5 key to refresh your browser (instead of right-click refresh)

  8. You can also quickly verify your account & login still work by logging in directly to the web app here: https://app.cryptosheets.com

TAGS: #fetch, #login, #failed, #unable to login, #google sheets, #troubleshooting

Did this answer your question?