<<< IMPORTANT TIP >>>
Manage your expectations for the ease of this ridiculously frustrating process. For a multi trillion dollar corporation, it is a horrible and confusing customer experience for any user having to navigate this otherwise seemingly straight forward process. For PC users downloading the uninstall app from the blue button below is the best option. Also - expect multiple computer restarts*
We apologize on behalf of Microsoft Corporation and we promise... life is better on the other side!
Follow these steps to update your existing desktop version of Excel to the Office 365 version by downloading the app directly from within your Office 365 account online using the Office portal:
Select Install Office
Select Office 365 Apps
You can test Cryptosheets in the Excel online version while you wait!
https://portal.office.com > Excel > New Workbook > Cryptosheets > Log in > Try =CS.EXRATE("BTC","USD",1)
IMPORTANT:
You may already have a 365 license, but also another existing license for an Excel version like 2019 Retail license on your desktop machine
These existing/older licenses can/will conflict with the 365 one
This can lead to Excel thinking you are a retail user on your desktop but a 365 user in Office/Excel online - instead of a 365 one in both environments
Some users have success by:
> Removing the add-in completely
> Login to the Excel online web version using MSFT Office 365 email credentials > Add the Cryptosheets add-in from the web version
> Go back to Excel (desktop) and "trust" the add-in when prompted
👉 Most PC users are able to resolve this conflicting Excel version scenario with these official Microsoft tools
Fix it with this tool: https://support.microsoft.com/en-us/office/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8
Secondary link with other options:
https://support.microsoft.com/en-us/office/uninstall-office-automatically-9ad57b43-fa12-859a-9cf0-b694637b3b05
👉 Most Mac users are able to resolve this conflicting Excel version scenario with these tools
